Frequently Asked Questions

Everything you need to know about your Overtone beauty journey.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Expedited options are available at checkout for those who need their beauty fix sooner.

What is your return policy?

We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are Overtone products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All of our products are 100% vegan and never tested on animals.

Can I track my package after it ships?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How do I know which shade is right for me?

We recommend checking our digital color guide or taking our personalized hair quiz. You can also reach out to our color experts for a custom consultation.